Troubleshooting
If something isn’t working in Kumo, check these common scenarios first.
Files aren’t appearing in the library
Section titled “Files aren’t appearing in the library”If you’ve added new music to your cloud storage but Kumo isn’t showing it:
- Force a refresh — pull down on the library list, or tap the Refresh icon in settings.
- Check the account — make sure the folders holding your music belong to the account you connected, and are within the scope you authorized.
- Check the format — Kumo supports MP3, FLAC, M4A and OGG. Files in proprietary or DRM-protected formats won’t appear.
Playback stops or buffers constantly
Section titled “Playback stops or buffers constantly”- Network speed — Kumo streams at full fidelity, so a weak connection shows up as buffering. Try enabling caching (see Setup).
- Battery optimization — Android may be killing Kumo’s background service. Go to Settings > Apps > Kumo > Battery and select Unrestricted.